Privacy
Your data, kept simple
What we collect when you order, why, where it is kept, and how to have it deleted. Updated 23 October 2026.
What we collect
When you place an order: your name, WhatsApp number and email, and — if you add them — your city, university and notes, plus the 3D files you upload and the order itself (parts, material, colour, size, estimate). Looking around, or uploading a file just to see a price, sends us nothing: the file stays in your browser until you place the order.
Why
Only to price, print and deliver your order and to talk to you about it — on WhatsApp, by phone or by email. We do not sell your data, share it for advertising, or send you marketing you did not ask for.
Where it is kept
Order details are stored in our database on Cloudflare. Your files are saved in Voxel's own Google Drive. When an order arrives, its summary is sent to Voxel's team on Telegram. Only Voxel's team can see them.
Cookies and tracking
No advertising or analytics trackers. The site remembers your language and light/dark choice in your own browser. To stop spam, an order keeps a scrambled (hashed) form of your connection address, never the address itself. Fonts load from Google Fonts.
How long we keep it
As long as we need it to finish your order and keep ordinary business records. Your files are deleted once they are no longer needed.
Your choices
Ask us any time to see, correct or delete your data, and we will do it. Message us on WhatsApp or by email — both are on the Contact page.